FEEDBACK & COMPLAINTS

Our aim at Coach House Dental Practice is for all our patients to be delighted with the care and treatment they receive. Whilst we are always pleased to receive positive feedback, we realise that complaints can play a very important role in helping us discover ways in which we can still improve.

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Experience tells us that most complaints can be quickly and effectively resolved if patients advise a member of staff of their disappointment as it occurs. However, if this is not possible we ask that patients address their complaint in person, by phone, e-mail or letter to Mrs. Debbie Fielder, Practice Manager.

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A copy of the practice's Code of Practice for Complaints can be obtained in the same way.